If your package has been returned to Gemnote, your Customer Success Manager (CSM) will promptly contact you to explore the best way to move forward. We understand that returned packages can cause delays, so we're committed to providing solutions that minimize disruption and align with your preferences.
Here are the options available to you:
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Reshipping: We can coordinate the reshipment of the package to the correct address. Your CSM will work closely with you to verify the details and ensure that the package reaches its intended destination promptly and accurately.
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Return to You: If you'd prefer to have the package returned to you, we can arrange for it to be sent back. This option is ideal if you'd like to manage the package directly or if you plan to make any changes before resending it.
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Inventory Management: For clients utilizing Gemnote's warehousing services, we can conveniently add the returned package back into your inventory. This allows you to repurpose the items for future orders or events, maintaining flexibility in how you manage your inventory.
It's important to note that any fees associated with the return or reshipping process, such as additional shipping costs or handling fees, will be the client's responsibility. Your CSM is here to guide you through the options and help you make the most informed decision based on your specific situation.
Our goal is to ensure a smooth and efficient resolution, minimizing any potential impact on your business or project timeline.