Gemnote does not allow standard returns or exchanges for swag store inventory.
If a recipient wants a different size, they will need to place a new order through the store. Size requests are not processed as exchanges.
Damaged, incorrect, incomplete, lost, or returned shipments are reviewed through Gemnote’s support process. These cases are not treated as standard returns or exchanges.
If there is an issue with your order, please submit a support request including your order number, company or store name, photos, if applicable, and a brief description of the issue.
Gemnote will review the details and confirm the available next steps.