Can I return or exchange a swag store order?

Gemnote does not allow standard returns or exchanges for swag store inventory.

If you need a different size, you’ll need to place a new order through the store. Size requests are not processed as exchanges.

Issues involving damaged, incorrect, incomplete, lost, or returned shipments are reviewed through Gemnote’s support process. These cases are not treated as standard returns or exchanges.

If there’s an issue with your order, reply in this chat with:

• Your order number
• Company or store name
• Photos, if applicable
• A brief description of the issue

Gemnote will review the details and confirm the available next steps.

Need to talk to a person? Just type "chat with a human." Live support is available Monday–Friday, 8am–4pm Pacific. Outside those hours, send your details here anyway — we'll pick it up as soon as we're back online.