How do I request a commercial invoice?

For international shipments, a commercial invoice may be required by customs or the carrier to help clear your package for delivery.

To request one, reply in this chat with your shipment details:

• Order number
• Tracking number (if available)
• Recipient name
• Destination country
• Any carrier or customs notice you received

Already reached out about this? No need to start over — our team will review the details you've given and follow up with the invoice, or ask for anything that's missing.

Need to talk to a person? Just type "chat with a human." Live support is available Monday–Friday, 8am–4pm Pacific. Outside those hours, send your details here anyway — we'll pick it up as soon as we're back online.