Can you provide an itemized invoice and a gift explanation letter for customs clearance?

For international shipments, customs or the carrier may request shipment documentation before a package can clear.

Itemized invoice: We can check whether a commercial invoice is available for your shipment — just reply in this chat with your shipment details (i.e., tracking or order number), and we'll take a look.

Gift explanation letter: If a shipment was sent as a gift, the commercial invoice already reflects that where applicable — we don't provide a separate gift letter.

One thing to know: Customs rules are set by the destination country and carrier, not by Gemnote. We can't guarantee that customs will accept a specific document or release a shipment by a specific date.

Need to talk to a person? Just type "chat with a human." Live support is available Monday–Friday, 8am–4pm Pacific. Outside those hours, send your details here anyway — we'll pick it up as soon as we're back online.