What happens if my merch order couldn't be delivered?

If your package comes back to us because it couldn't be delivered (wrong address, nobody home, etc.), here's what happens:

1. Reply in this chat to confirm or update your shipping address.
2. Once that's sorted, you can place a new order right away, no need to wait on anything.
3. When the returned package arrives at our warehouse, we'll refund your original order.

Since the delivery issue was due to an incorrect or unavailable address, both the original shipping and return shipping costs are non-refundable, they're deducted from your refund.

Need to talk to a person? Just type "chat with a human." Live support is available Monday–Friday, 8am–4pm Pacific. Outside those hours, send your details here anyway, we'll pick it up as soon as we're back online.