What if I received the wrong item in my merch order?

So sorry about that, that one's on us. Here's how we'll fix it:

1. Reply in this chat within 5 days of delivery with your order number and what you received instead.
2. We'll email you a prepaid return label, no cost to you.
3. Go ahead and place a new order for the correct item right away, no need to wait on your return.
4. Once we receive the wrong item back and confirm it's unworn and in original condition, we'll refund your original order in full.

If you're an international customer, you can skip sending the item back. Just reply in this chat and we'll ship the correct item to you at no extra cost.

Need to talk to a person? Just type "chat with a human." Live support is available Monday–Friday, 8am–4pm Pacific. Outside those hours, send your details here anyway, we'll pick it up as soon as we're back online.