What if my merch order was damaged or lost during shipping?

If your item was lost or damaged by the shipping carrier, reply in this chat with your order number and, if you have it, a photo of the damage. We'll file a claim with the carrier and take care of it, you won't be charged for this.

Need to talk to a person? Just type "chat with a human." Live support is available Monday–Friday, 8am–4pm Pacific. Outside those hours, send your details here anyway, we'll pick it up as soon as we're back online.