What should I do if I received a damaged or misprinted item?

Sorry for the trouble! If your order arrives damaged, incorrect, missing items, or incomplete, let us know within 48 hours of delivery so our team can review it.

To report it, reply in this chat with the details below and we'll take it from there:

• Order number (if available)
• Company name
• Number of damaged or affected units
• Clear photos of each damaged or misprinted item
• Clear photos of the shipping box
• Clear photos of the packing materials
• A short description of the issue

Already reached out about this? No need to start over — just add any missing details or photos here and we'll pick it up.

Before you distribute the items

• If the full order, or more than 50%, appears damaged or misprinted, please don't distribute the items until our team has reviewed the issue.
• If less than 50% is affected, take clear photos of the affected units so we can review them and suggest next steps.

We'll review what you send and follow up with a resolution.

Need to talk to a person? Just type "chat with a human." Live support is available Monday–Friday, 8am–4pm Pacific. Outside those hours, send your details here anyway — we'll pick it up as soon as we're back online.