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  1. Gemnote

Shipping & Tracking

Track your order, shipping timelines, delivery problems, and international shipping.

📦 Shipping & Fulfillment
  • Does Gemnote offer drop shipping for custom swag?
  • Can you provide an itemized invoice and a gift explanation letter for customs clearance?
  • Can I change the shipping address, recipient name, or order details after placing an order?
  • What are the client and recipient responsibilities for shipping?
  • What information is required for international shipping?
  • Can Gemnote deliver my custom merchandise by a firm event date?
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General Shipping Information
  • Promoted article How does shipping work at Gemnote?
🚚 Track, Delivery & Claims
  • What should I do if I received a damaged or misprinted item?
  • My package was misdelivered (wrong address, wrong person etc.), what happens now?
  • What should I do if my shipment is delayed or lost?
International Shipping
  • Why is my international shipment delayed in customs?
  • Who pays customs duties, taxes, and import fees?