Can I change my shipping address, recipient name, or order details?

Changes may be possible depending on your order type and its current status.

This applies to Marketplace, custom and branded merchandise, and Company Swag Store orders. Once an order has entered production or fulfillment, a shipping label has been created, or the package has shipped, changes may be limited or no longer possible.

What can I request to change?

Depending on the order status, Gemnote can review requests to update:

• Shipping address
• Recipient name
• Phone number or email address
• Company name
• Item size or selection, if the order has not been processed
• Other order details, depending on the order type

Can I change the address after the order ships?

Address changes are not guaranteed.

If a shipping label has already been created or the package has shipped, Gemnote may not be able to update the address before delivery.

Carrier address corrections, reshipments, returned packages, or changes caused by incorrect or incomplete information may result in additional fees.

For international shipments, changes may also be limited by customs documentation, carrier requirements, or destination-country rules.

How do I request a change?

Reply in this chat as soon as possible and include:

• Order number, if available
• Company or store name
• Recipient name
• Current shipping address
• Correct shipping address or updated information
• What you need changed

Our team will review the order status and confirm whether the requested change is still possible.

Need to talk to a person? Just type "chat with a human." Live support is available Monday–Friday, 8am–4pm Pacific. Outside those hours, send your details here anyway — we'll pick it up as soon as we're back online.