What information is required for international shipping?

International shipments may require additional recipient, importer, or customs information before a package can clear customs.

Required information varies by country and may include:

• Recipient name
• Complete shipping address
• Phone number
• Email address
• Tax ID, importer ID, or customs documentation
• Item descriptions
• Item values
• HS codes
• Country of origin

Some countries may require specific information, including:

• Brazil: CPF or CNPJ
• Mexico: RFC or CURP
• India: KYC documentation
• Turkey: Customs Broker Appointment
• Serbia: Power of Attorney/Customs Clearance Authorization completed by the recipient
• European Union or United Kingdom: EORI or VAT information

Missing or incomplete information may delay delivery or cause the shipment to be returned.

If you received a customs or carrier request, reply in this chat with the tracking number, destination country, and notice you received so the request can be reviewed.

Need to talk to a person? Just type "chat with a human." Live support is available Monday–Friday, 8am–4pm Pacific. Outside those hours, send your details here anyway — we'll pick it up as soon as we're back online.