International shipments may require additional recipient, importer, or customs information before the package can clear customs.
Required information may vary by country, but may include:
- Recipient name
- Complete shipping address
- Phone number
- Email address
- Tax ID, importer ID, or customs documentation
- Item descriptions
- Item values
- HS codes
- Country of origin
Some countries may require specific information. For example:
- Brazil may require CPF or CNPJ
- Mexico may require RFC or CURP
- India may require KYC documentation
- The European Union or United Kingdom may require EORI or VAT information
Missing or incomplete information may delay delivery or cause the shipment to be returned.
If you received a customs or carrier request, please submit a support request and include the tracking number, destination country, and the notice you received.