International shipments may be delayed while customs reviews the package.
Customs processing is handled by the destination country and may depend on the shipment details, item type, documentation, and local import rules.
Common reasons for customs delays
Customs delays may happen because of:
- Additional customs inspection
- Missing or incomplete customs documentation
- Duties, taxes, or import fees that need to be reviewed or paid
- Recipient, importer, or tax information required by customs or the carrier
- Country-specific import rules or product restrictions
- High shipment volume or local customs processing delays
What you can do
- Check the tracking link for the latest carrier update.
- Review any carrier or customs notice you received.
- Respond promptly if the carrier requests documents, tax information, duties, or fees.
- Allow extra time for customs clearance.
Delays may continue if the required information is not provided. In some cases, the shipment may be returned to the sender, abandoned, or disposed of in accordance with carrier or customs rules.
Need help?
Contact Gemnote Support with your order number, company name, tracking number, and any carrier or customs notice you received.
Our team can review the shipment details and confirm any available next steps.
Important note
Gemnote cannot control or guarantee customs clearance timelines. Customs requirements and processing times vary by country, shipment type, and local regulations.