If you are having trouble accessing a swag store, placing an order, checking out, or seeing an error message, please submit a support request so our team can review the issue.
Swag store issues may depend on the store setup, account access, inventory availability, order details, payment method, shipping address, or browser settings.
Common swag store issues
Please submit a support request if you are experiencing issues such as:
- Trouble accessing your swag store
- Login or password issues
- Store link not working
- Page not loading
- Error message during checkout
- Unable to place an order
- Payment or checkout error
- Shipping option not showing
- Promo code or discount code not working
- Product, size, or inventory not displaying correctly
- Item showing as unavailable or out of stock
- Order confirmation email not received
What to include in your request
To help us review the issue faster, please include:
- Screenshot of the error message
- The page or step where the issue happened
- Browser and device used, if available
- A short description of what you were trying to do
What happens next?
Gemnote will review the details and follow up with the next steps. Some swag store or checkout issues may require additional review depending on the store setup, inventory, payment details, shipping address, or platform behavior.