What should I do if I’m having trouble with my Swag Store?
If you're having trouble accessing a Swag Store, placing an order, checking out, or seeing an error message, there are a few details that can help identify the issue.
Common Swag Store issues
These may include:
- Trouble accessing your Swag Store
- Login or password issues
- Store link not working
- Page not loading
- Error message during checkout
- Unable to place an order
- Payment or checkout error
- Shipping option not showing
- Promo code or discount code not working
- Product, size, or inventory not displaying correctly
- Item showing as unavailable or out of stock
- Order confirmation email not received
What information should I provide?
If you're experiencing an issue, have the following information ready:
- Screenshot of the error message, if applicable
- The page or step where the issue happened
- Browser and device used, if available
- A short description of what you were trying to do
These details can help Gemnote determine whether the issue is related to the store setup, account access, inventory availability, order details, payment method, shipping address, or browser settings.
Need help troubleshooting?
Reply in this chat with the details above, and we'll review the issue and determine the appropriate next steps.
Need to talk to a person? Just type "chat with a human." Live support is available Monday–Friday, 8am–4pm Pacific. Outside those hours, send your details here anyway — we'll pick it up as soon as we're back online.