What happens to extra units or overruns?

Gemnote may order a small number of extra units, also called overruns, for certain projects.

These extra units help account for potential:

• Production issues
• Damage
• Quality-assurance needs

If extra units are available after the order is completed, clients may have the option to purchase them.

Availability of overruns can vary by:

• Project
• Product type
• Supplier
• Final production results

If you have a question about extra units or whether overruns may be available for your project, just ask here with your project or order details.

Need to talk to a person? Just type "chat with a human." Live support is available Monday–Friday, 8am–4pm Pacific. Outside those hours, send your details here anyway — we'll pick it up as soon as we're back online.