What should I expect when Gemnote ships my custom merchandise?

Gemnote helps coordinate packaging, fulfillment, and shipping for custom and branded merchandise projects, including bulk orders and shipments to multiple recipients.

Here's what you can expect.

How will my swag be packaged?

Gemnote uses standard packaging unless custom branded packaging is purchased for your project.

Depending on the items and shipping method, packaging may include boxes, mailers, crinkle paper, or Gemnote-branded tape.

Custom boxes, tissue paper, and branded tape are also available for an additional cost. Ask your Gemnote Account Manager about available options, pricing, and timelines.

Photos of packed items or kits are not automatically provided, but they may be available upon request when feasible.

Will I receive tracking information?

Yes. Gemnote provides tracking information for direct shipments and drop-shipping projects.

How tracking is shared may vary depending on the order type and shipping method.

What if I'm shipping swag to multiple recipients?

For drop-shipping projects, your Gemnote team will provide a recipient template after the order is placed.

The completed template is typically due at least 2 weeks before the scheduled fulfillment date.

Make sure all recipient details are accurate and submitted on time. Missing information, incorrect addresses, late submissions, or revisions may delay fulfillment until the next available fulfillment date.

Gemnote is not responsible for delays caused by missing, late, or inaccurate recipient information.

What if my order includes sized apparel?

If your project includes apparel in different sizes, make sure the sizes in your recipient template match the quantities and sizes ordered.

If there's a mismatch, additional items may need to be ordered, which can result in extra costs and a 2–3 week lead time.

What are overruns?

For certain projects, Gemnote may order extra units, called overruns, to account for potential damage, quality control issues, or production needs.

You may have the option to purchase available overruns.

Gemnote may also feature images of completed projects on its website or social media after the merchandise has been widely distributed.

Have questions about your shipment?

Reply in this chat with your project details and let us know what you need help with, whether it's packaging, tracking, recipient templates, or shipping arrangements.

For project-specific packaging options or fulfillment requirements, your Gemnote Account Manager can help review the available options.

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Live support is available Monday–Friday, 8am–4pm Pacific. Outside those hours, send your details here anyway — we'll pick it up as soon as we're back online.