Can I use my own FedEx, UPS, or other shipping account?

No. Gemnote currently does not support third-party shipping account billing. All shipments must be processed through Gemnote's carrier accounts.

Why does Gemnote use its own shipping accounts?

Gemnote has negotiated carrier contracts to help keep shipping rates competitive for clients.

Using our carrier accounts also helps us manage:

• Shipment creation and tracking
• Shipping charges and billing
• Carrier claims
• Delivery issues and support

How are shipping costs billed?

Shipping costs are billed based on shipments processed through the Gemnote platform using Gemnote's carrier accounts.

If you have questions about shipping rates or charges, just ask here and share your order or shipment details so our team can review them.

Need to talk to a person? Just type "chat with a human."

Live support is available Monday–Friday, 8am–4pm Pacific. Outside those hours, send your details here anyway — we'll pick it up as soon as we're back online.