How do I cancel my Gemnote monthly subscription?

Yes, you can request to cancel your Gemnote monthly subscription.

Cancellations are typically processed at the end of your current billing cycle, so you may continue using your plan features and services until then.

What happens to my remaining inventory?

If you have merchandise stored at Gemnote's warehouse, our team will help coordinate what happens to your remaining inventory before your store is closed.

This may include:

• Reviewing your remaining inventory, including custom packaging
• Confirming which items you want shipped back
• Identifying any items you want donated or disposed of
• Arranging final shipments and sharing tracking information

Your store will be deactivated once the remaining inventory has been accounted for, final shipments have been delivered, and the closure process is complete.

How do I request cancellation?

Reach out to your Gemnote Account Manager to request cancellation. They can review your subscription, current billing cycle, and any remaining inventory with you.

If you're unsure who your Account Manager is, just ask in this chat, and a support rep can help connect you with the right person.

Need to talk to a person? Just type "chat with a human."

Live support is available Monday–Friday, 8am–4pm Pacific. Outside those hours, send your details here anyway — we'll pick it up as soon as we're back online.