Can I get my order fulfilled faster?

Yes. Rush fulfillment may be available for eligible Swag Store orders.

Rush fulfillment fee

Rush fulfillment costs $100 for:

• Same-day fulfillment
• Next-business-day fulfillment

Requests must be submitted by 12:00 PM Pacific. Requests received after the cutoff may move to the next available fulfillment window.

Rush fulfillment depends on order eligibility and operational capacity. Your rush request isn't guaranteed until confirmed by the Gemnote team.

Additional shipping or service costs may apply.

How do I request a rush?

Reply in this chat with:

• Your request for rush fulfillment
• Your requested fulfillment date
• Your requested in-hands date
• Your order details

Your Gemnote Account Manager will review the request and confirm whether it can be accommodated and what fees apply.

Important: Rush fulfillment applies to Swag Store orders only. It does not apply to Marketplace orders or custom and branded merchandise projects.

Need to talk to a person? Just type "chat with a human."

Live support is available Monday–Friday, 8am–4pm Pacific. Outside those hours, send your details here anyway — we'll pick it up as soon as we're back online.