When is inventory secured for my order?

Inventory is not secured until your estimate is approved.

Most custom items are made to order, and all products are subject to availability at the time the order is placed.

This means product availability, color, size, or quantity may change while an estimate is still under review.

To help secure inventory, review and approve your estimate as soon as possible.

If an item becomes unavailable, your Gemnote team can review alternative options with you.

If you have questions about inventory availability or your estimate, just ask here. If you don't know who your Account Manager is, a support rep can help connect you with the right person.

Need to talk to a person? Just type "chat with a human." Live support is available Monday–Friday, 8am–4pm Pacific. Outside those hours, send your details here anyway — we'll pick it up as soon as we're back online.