What will I be billed for each month?

Your monthly Gemnote bill may include your subscription fee and shipping costs.

Depending on your account activity, your monthly bill may also include other applicable charges, such as:

• Additional sends
• Custom packaging fees
• Storage or warehousing fees
• Handling fees
• International duties, taxes, or customs-related charges
• Other approved project or fulfillment-related fees

Subscription fees may be paid by invoice or by credit card through the platform.

Shipping costs are typically billed based on actual shipments processed during the billing period.

If you have questions about a specific invoice or charge, reply in this chat with the relevant invoice details or charge information so your team can review it.

If you don't know who your Gemnote Account Manager is, just ask here and a support rep can help connect you with the right person.

Need to talk to a person? Just type "chat with a human." Live support is available Monday–Friday, 8am–4pm Pacific. Outside those hours, send your details here anyway — we'll pick it up as soon as we're back online.