What should I do if my Marketplace order is damaged, incorrect, or missing an item?

If your order arrives damaged, contains an incorrect item, or is missing an item, reply in this chat within 48 hours of delivery.

To help us review the issue, provide:

• Your order number
• Your tracking number, if available
• Photos of the item and packaging
• A description of the issue
• The quantity affected

We'll review the information and determine the appropriate resolution.

Please note that reporting an issue does not automatically guarantee a refund, replacement, or reshipment.

Need to talk to a person? Just type "chat with a human." Live support is available Monday–Friday, 8am–4pm Pacific. Outside those hours, send your details here anyway — we'll pick it up as soon as we're back online.