How do I request a commercial invoice? – Gemnote

For international shipments, a commercial invoice may be required by customs or the carrier to help clear the package for delivery.

If you need a copy of the commercial invoice, contact Gemnote Support with the shipment details.

Please include:

Order number
Tracking number, if available
Recipient name
Destination country
Any carrier or customs notice you received

If you already submitted a request or emailed us, no new request is needed. Our team will review the details provided and follow up with the available commercial invoice or ask for any missing information.