If your package appears to have been delivered to the wrong address or received by the wrong person, please submit a support request as soon as possible.
Our team will review the shipment details and help determine the best next step.
What Gemnote will do
Gemnote can help your team review the delivery issue and, when needed, assist with filing a claim with the carrier.
To help us investigate, please provide any available details, such as:
- Order number
- Tracking number
- Recipient name
- Delivery address
- Screenshot or photo of the delivery confirmation, if available
- Any notes from the recipient about the delivery issue
Carrier claim process
If a carrier claim is needed, we will help gather the required information and submit the claim.
Carrier investigations typically take 4–6 weeks, depending on the carrier and the shipment details. During this time, we will monitor the claim and share updates as they become available.
If tracking shows delivered to the correct address
If the tracking details show that the package was delivered to the correct address, we recommend first checking with:
- neighbors
- front desk or building management
- mailroom or receiving area
- household members or coworkers
- any secure delivery location around the address
Gemnote can provide available tracking details to help with the search. However, if the carrier confirms delivery to the correct address, the next steps may depend on the carrier’s investigation and claim decision.
Need help?
If you believe your package was misdelivered, please submit a support request with your order number or tracking number so our team can review it.