If your package was misdelivered to the wrong address or person, your Customer Success Manager (CSM) will help your team with filing a claim with the carrier. Here’s a more detailed look at the process for misdelivered packages:
Assistance with Filing Claims:
If your package is lost or not delivered, Gemnote is committed to helping you navigate the claims process. Your Customer Success Manager (CSM) will work with you to gather all necessary information, including order details, tracking numbers, and any relevant communications with the carrier. This ensures that the claim is filed accurately and promptly, increasing the likelihood of a favorable outcome.
Claim Processing Time:
After the claim has been filed, it typically takes 4-6 weeks for the carrier to investigate and provide the results of the claim. During this period, your CSM will monitor the status of the claim and keep you informed of any updates or requests for additional information. While this process can take some time, Gemnote is committed to supporting you every step of the way.
Responsibility for Delivered Packages:
Once a package has been confirmed as delivered to the correct address based on the tracking information, Gemnote's responsibility ends. At this point, it becomes the responsibility of the recipient to locate the package. If the package is missing, we recommend checking with neighbors, building management, or other individuals who may have accepted the delivery on behalf of the recipient. Gemnote will provide all the available tracking details to assist in this process but cannot take further action once delivery is confirmed.