Shipping

Claims and Order Issues

• What should I do if I received a damaged or misprinted item?

General Shipping Information

• Does Gemnote offer rush fulfillment?
• Can I change the shipping address, recipient name, or order details after placing an order?
• What are the client and recipient responsibilities for shipping?
• Can Gemnote deliver my order by a firm event date?
• How can I use Gemnote to ship my swag?
• What can I expect from Gemnote when shipping my swag?

International Shipping

• How do I request a commercial invoice?
• Can you provide an itemized invoice and a gift explanation letter for customs clearance?
• Why is my international shipment delayed in customs?
• Who pays customs duties, taxes, and import fees?

Returned & Lost Packages

• What should I do if my package was returned to Gemnote?
• My package was misdelivered (wrong address, wrong person etc.), what happens now?
• What should I do if my shipment is delayed or lost?