A redemption page lets recipients choose swag and submit their shipping information through a shareable link.
You can edit your redemption page to update the redemption tiers before any recipients have submitted their redemption. Once the first recipient confirms their selections, the redemption tiers are locked and can no longer be edited from the dashboard.
Editing a redemption page
To edit your redemption page:
- Log in to your Gemnote dashboard.
- Navigate to Swag Store > Redemption.
- Open the redemption page you'd like to update.
- On the Redemption Details page, click the Edit button in the top-right corner.
- Make your changes to the redemption tiers or settings.
- Save your updates.
Why can't I see the Edit button?
If the Edit button isn't visible, it's likely because one or more recipients have already submitted their redemption.
Once the first redemption has been submitted, the redemption tiers are locked to ensure a consistent experience for all recipients. At this point, the redemption page can no longer be edited from the dashboard.
Can I make changes after recipients have started redeeming?
Yes, in some cases.
If you need to update your redemption page after recipients have already started redeeming, please submit a request to our Support team. We'll review your request and coordinate with our technical team to determine whether the requested changes can be made.
Note: To avoid needing post-launch changes, we recommend reviewing your redemption tiers and settings before sharing your redemption page with recipients.
Best practice
Before distributing your redemption page:
- Verify the products included in each tier.
- Confirm the number of items recipients are allowed to redeem.
- Review any custom fields, access codes, and other page settings.
Once the first recipient completes a redemption, these tier settings can no longer be edited from the dashboard.
If you need further help, please submit a support request with your company name, store name, and the issue you need help with.