Software & Warehousing

Getting Started

• How do I accept an invite to the platform?
• How do I sign into the platform?
• How do I send a gift?
• What’s included in the monthly subscription fee?
• What are the swag management features?
• Can I add/remove users on my platform?

Redemption Page

• What does finalizing a redemption page mean? How does auto-finalize work?
• What security options does Gemnote have for redemption pages?
• How do I create a redemption page?

Warehousing

• How is inventory counted towards my warehousing plan?
• Can I ship existing swag to Gemnote for warehousing?
• Do I receive low inventory notifications?
• What happens when I'm over my inventory limit?
• My consumables in my store are about to expire, what happens now?

Fufillment/Shipping

• I need a shipment to deliver by a certain date, how do I expedite?
• How do I cancel an order? What time frame can I do that within?
• What does the standard fulfillment packaging include?
• What is the usual processing time from when I place an order to when it is shipped out?

Returns/Exchanges

• What is the process for a return/exchange?
• What is the time frame within which a recipient can exchange an item?

E-Commerce

• What is E-Commerce?
• What customization options does the e-commerce platform offer?
• What types of reports/analytics are available for e-commerce?
• How do gift cards work on the e-commerce platform?

Account Settings/Billing Information

• Can I cancel my monthly subscription at any time?
• What payment methods do you accept?
• How am I billed for shipping costs?
• My service has been suspended due to not paying my invoice by Net 30, can I still send gifts?
• How do I upgrade or downgrade my plan?