Software & Warehousing

Getting Started

• How do I accept my Gemnote platform invite?
• How do I log in to the Gemnote platform?
• How do I send a gift from my swag store?
• What are the swag management features?
• How do I add or remove users on the Gemnote platform?

Redemption Page

• What does finalizing a redemption page mean, and how does auto-finalize work?
• What security options are available for redemption pages?
• How do I create a redemption page?

Warehousing

• How is inventory counted towards my warehousing plan?
• Can I ship existing swag to Gemnote for warehousing?
• Will Gemnote notify me when inventory is low?
• What happens if I reach my swag store inventory or send limit?
• What happens when consumable items in my store are about to expire?

Fufillment/Shipping

• What is the usual processing time from when I place an order to when it is shipped out?

E-Commerce

• What is Gemnote’s e-commerce store feature?
• What customization options does the e-commerce platform offer?
• What e-commerce reports and analytics are available?
• How do gift cards work on the e-commerce platform?

Account Settings/Billing Information

• What payment methods does Gemnote accept?
• How am I billed for shipping costs?
• Can I send gifts if my account is suspended for a past-due Net 30 invoice?
• How do I upgrade or downgrade my plan?