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  1. Gemnote
  2. FAQ

FAQ

Swag Store

  • I’m having trouble with my swag store. What should I do?

General/Ordering Process

  • How does pricing work?
  • What is your minimum order quantity?
  • When do you secure inventory for my order?
  • Does Gemnote offer print-on-demand?
  • Can I cancel my order?

Shipping

  • What items are restricted for international shipping?
  • What information is required for international shipping?
  • Does Gemnote ship international orders DDP or DDU?
  • Which countries does Gemnote not ship to?
  • Where does Gemnote ship?
  • How are Gemnote’s international shipping costs estimated?
See all 9 articles

Store & Ship

  • What’s included in the monthly subscription fee?
  • How long does it take to set up my store?
  • What will I be billed for each month?
  • Do unused monthly sends roll over?
  • How are monthly sends counted?
  • Can I cancel my monthly subscription?
See all 8 articles

Design

  • Can Gemnote help with design work?
  • Where can I find design inspiration for my project?
  • Can you help with design and creating artwork?

Returns/Exchanges

  • Can I return or exchange my e-commerce or Shopify store orders?
  • Can I return or exchange a swag store order?
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