FAQ

Swag Store

• I’m having trouble with my swag store. What should I do?

General/Ordering Process

• How does pricing work?
• What is your minimum order quantity?
• When do you secure inventory for my order?
• Does Gemnote offer print-on-demand?
• Can I cancel my order?

Shipping

• What items are restricted for international shipping?
• What information is required for international shipping?
• Does Gemnote ship international orders DDP or DDU?
• Which countries does Gemnote not ship to?
• Where does Gemnote ship?
• How are Gemnote’s international shipping costs estimated?

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Store & Ship

• What’s included in the monthly subscription fee?
• How long does it take to set up my store?
• What will I be billed for each month?
• Do unused monthly sends roll over?
• How are monthly sends counted?
• Can I cancel my monthly subscription?

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Design

• Can Gemnote help with design work?
• Where can I find design inspiration for my project?
• Can you help with design and creating artwork?

Returns/Exchanges

• Can I return or exchange my e-commerce or Shopify store orders?
• Can I return or exchange a swag store order?