Browse articles
Ordering on Marketplace
- Can I return or exchange my Marketplace order?
- Can I add my logo or branding to a Marketplace product?
- What should I do if my Marketplace order is damaged, incorrect, or missing an item?
Custom & Branded Merch
- How do I request pricing, MOQs, or product recommendations?
- How long is the production timeline?
- How do clients typically work with Gemnote?
Your company's Swag Store
- How do I accept my Gemnote platform invite?
- How do I create a redemption page?
- What happens to my existing merchandise if we rebrand?
Shipping & Tracking
- Can you provide an itemized invoice and a gift explanation letter for customs clearance?
- Does Gemnote offer rush fulfillment?
- Can I change the shipping address, recipient name, or order details after placing an order?
Payments & Invoices
- How do I request a commercial invoice?
- What’s included in the monthly subscription fee?
- Can you provide an itemized invoice and a gift explanation letter for customs clearance?