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Ordering on Marketplace
- What Happens After You Place a Branded Marketplace Order
- Requesting Changes to a Production Proof
- Product Preview vs. Production Proof
Custom & Branded Merch
- How do I request pricing, MOQs, or product recommendations?
- How long is the production timeline?
- How do clients typically work with Gemnote?
Your company's Swag Store
- What happens to my existing merchandise if we rebrand?
- What will I be billed for each month?
- What’s included in the monthly subscription fee?
Shipping & Tracking
- How does shipping work at Gemnote?
- Does Gemnote offer drop shipping for custom swag?
- Can you provide an itemized invoice and a gift explanation letter for customs clearance?
Payments & Invoices
- How do I request a commercial invoice?
- Can you provide an itemized invoice and a gift explanation letter for customs clearance?
- What happens if my package is returned to Gemnote?
Returns & Exchanges
- Returns & Exchanges — Start Here
- How long does my merch order refund take?
- What if my merch order was damaged or lost during shipping?