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Ordering on Marketplace
- Can I return or exchange my Marketplace order?
- Can I add my logo or branding to a Marketplace product?
- What should I do if my Marketplace order is damaged, incorrect, or missing an item?
Custom & Branded Merch
- How do I request pricing, MOQs, or product recommendations?
- How long is the production timeline?
- How do clients typically work with Gemnote?
Your company's Swag Store
- What happens to my existing merchandise if we rebrand?
- What will I be billed for each month?
- What’s included in the monthly subscription fee?
Shipping & Tracking
- How does shipping work at Gemnote?
- Can you provide an itemized invoice and a gift explanation letter for customs clearance?
- Can I get my order fulfilled faster?
Payments & Invoices
- How do I request a commercial invoice?
- Can you provide an itemized invoice and a gift explanation letter for customs clearance?
- What payment methods does Gemnote accept?
Returns & Exchanges
- Returns & Exchanges — Start Here
- How long does my merch order refund take?
- What if my merch order was damaged or lost during shipping?